FAQs

We accept major credit and debit cards, PayPal, and other payment methods available at checkout.

If your order has not yet been prepared or shipped, we will do our best to assist you. We recommend contacting us as soon as possible with your order number.

We are committed to delivering your orders as quickly and reliably as possible.
Each garment is tailor-made in our workshops, and
delivery times can vary from 3 to 15 business days, depending on actual availability.
If you want to know the real stock, please contact us. Once your order has been shipped, you will receive a notification with a tracking number so you can monitor its progress.

We ship to Italy and major European countries.

For non-EU destinations, please contact us before purchasing.

Yes, you can request a return within 14 days of receiving your order, provided the items are undamaged, unused, and still have their original tags.
Read the complete information on our returns policy

Unless otherwise stated or product defects, return shipping costs are the responsibility of the customer.
Read the full information on our return policy

No. Personalized or custom-made items cannot be returned or refunded, except for defects or errors attributable to MUMU.
Read the complete information on the returns policy

To start the process, simply contact us providing your order number. We will provide you with all the necessary instructions.

Read the complete information on our returns policy

On each product page, you'll find detailed information on fit and measurements. If you have any doubts, we are available to provide personalized advice.

We strive to represent products as accurately as possible, but slight variations in color may depend on the screen used.

Many MUMU creations are produced in limited quantities to ensure quality and attention to detail. Some items may not be restocked.

MUMU was born from the conviction that femininity does not have a single form. Our goal is to empower every woman, regardless of her size or proportions.

If you have any doubts about the fit, please contact us: we will be happy to help you choose the most suitable model for you.

MUMU garments are made in specialized Italian workshops, chosen for their expertise and attention to quality.

All fabrics are of Italian origin and come from the best national suppliers of silk and cotton. We collaborate in particular with excellent companies in the Como area, a historical reference in silk processing.

The selection of materials is a central element of our philosophy: quality, naturalness, and durability.

Yes, we are always available to offer personalized advice on sizes, styles, and pairings.

You can contact us via the form on the website or through our social media channels. We will get back to you as soon as possible.

MUMU is primarily an online project.

We periodically participate in events and presentations. Dates are communicated on our website and social media channels.